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Problems placing or completing your order or newsletter subscription
Sometimes there are problems with routers, ISP's, and Internet outages that cause a problem with ordering. At this time we know of no problem with our ordering system. If you would try once again to place an order, you may be successful as whatever the problem it may have been fixed. There are times (although infrequent) when our server is down for a few minutes, and in this case you will get an error message.

If you keep receiving error messages, you can submit your order by email, phone, or fax until this is resolved. Just send us the quantity, titles, product numbers, and shipping method, we would be happy to process it for you right away. To send your credit card number by email, for better security you can send the first eight (8) numbers by one email and the second eight (8) numbers by a second email, including the expiration date. You can email this information to us using our guestbook feature.

Music or meditations start and stop
If you are experiencing intermittent interruptions, you may be having difficulty because of Internet congestion and not because of a problem with your Internet service. Internet congestion is bothersome for all of us. When a lot of people are using the Internet it creates the stopping and starting of music that you are experiencing, as well as player, you may see a message saying "buffering", or something like that, when the music stops playing.

You may want to try and listen to Thaddeus' Music Room and Orin and DaBen's guided meditations at less popular times - when the Internet is less congested. We will hold a vision that you are able to enjoy the music and meditations any time you want with ease.

If you are unable to listen to Orin's meditations and Thaddeus' music samples on our website, as far as we know, everything is working fine on our site and we have not had other complaints. Sometimes there are "glitches" on the Internet, where sites are momentarily down, so please try again at another time.

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