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General
Information about Canadian Orders
Canada
Postal
Canada
UPS Ground
(see note
below)
Canada
Courier
Currency Conversion
USA
Shipping Information
Other
International Shipping Information
Customs
Fees and VAT
Customs fees and VAT (value
added tax) are typically charged by the Canadian government and must
be paid by you once the package arrives. We cannot determine what
these fees will be. We recommend that you check with your local
customs office or post office for details on how these charges are assessed
and applied.
Important Note regarding
UPS brokerage fees: If you have UPS clear your package through customs,
they are happy to do this, however they charge a significant brokerage
fee for this service in addition to the custom's fees. If you choose
UPS to Canada and want more information about UPS fees for customs clearance,
call UPS at 1-800-782-7892 or visit their website at www.ups.com.
Additional brokerage fee information can be found at http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
Canada
Courier
- Fastest and
most expensive. Estimated delivery time 3 to 5 business days
from date order placed.
-
Order
Processing and Shipping Day: Delivery times assume
your order is received by 3:00PM (California Time) on a business
day. We are usually able to process and ship your order the next
business day. A worldwide
clock is available for your convenience. At the most,
your order will ship out two business days after we receive it.
For instance, if you send us an order that we receive before 3:00
PM on Thursday, your order will ship on Friday. If we receive
your order after 3:00 PM on Thursday, your order will ship the following
Monday.
-
You are responsible
for paying any VAT or customs fees.
These fees are not included
in our shipping and handling rates. Delays at customs, while
rare, can add up to two weeks to delivery times.
| Order
Subtotal |
Shipping
and Handling |
| Up
to $9.99 |
$39.35 |
| $10
to $49.99 |
$39.80 |
| $50
to $89.99 |
$41.15 |
| $90
to $99.99 |
$42.20 |
| $100
to $199 |
$43.60 |
| $200
to $299 |
$48.90 |
| $300
to $399 |
$53.45 |
| $400
to $499 |
$55.95 |
|
| $500
to $599 |
$59.45 |
| Over
$600 |
See
note below |
- Estimated
arrival time for your order:
Orders received by us before
3PM California time on a business day are typically processed
that day and are shipped the following business day.
Actual transit time is 2 to 4 business days; fastest to major
metropolitan areas and western Canada, and slowest to remote,
rural areas in eastern Canada. However delays at customs,
which occasionally occur, can add 2 to 3 business days to
these times. All orders are shipped from Oregon,
USA.
- This service requires a street
address (No P.O. Boxes) and a telephone number.
- Typically someone needs to sign
for the package. In addition, if there is VAT or other
customs fees these need to be paid by you at the time of delivery.
- Orders
over $600: We will charge your credit card
the actual shipping and insurance cost plus a $10 handling
fee. Please call (541) 770-6700, if you need to know what
the shipping and handling rate will be before you place your
order.
- Shipment is typically by Federal
Express International Priority but may be by other comparable
carriers such as Airborne Express.
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Canada
Postal
- Slowest delivery
time and most economical. Estimated delivery time 7 to 14 business
days.
- Order
Processing and Shipping Day: Delivery times assume
your order is received by 3:00PM (California Time) on a business day.
We are usually able to process and ship your order the next business
day. A worldwide
clock is available for your convenience. At the most,
your order will ship out two business days after we receive it. For
instance, if you send us an order that we receive before 3:00 PM on
Thursday, your order will ship on Friday. If we receive your
order after 3:00 PM on Thursday, your order will ship the following
Monday.
- For orders
over $100 many of our customers prefer Canada
UPS Ground which is a lot faster than Canada Postal and our shipping
cost to you is not much more expensive. See
note regarding UPS.
- We may choose
to change your shipping to Courier
or UPS Service. This
will be done if delivery to a province has had significant delivery
problems using Postal service, and especially if your order is over
$200. These delivery problems include long delays and many lost
packages. While Courier Service is somewhat more expensive,
our switching you to Courier or UPS will make sure that you receive
your order, and that it arrives in a timely manner.
- You are
responsible for paying any VAT or customs fees.
These
fees are not included in our shipping and handling rates.
Delays at customs, while rare, can add up to two weeks to delivery
times.
| Order
Subtotal |
Shipping
and Handling |
| Up
to $9.99 |
$5.50 |
| $10
to $49.99 |
$8.45 |
| $50
to $89.99 |
$10.30 |
| $90
to $99.99 |
$11.70 |
| $100
to $199 |
$15.25 |
| $200
to $299 |
$22.00 |
| $300
to $399 |
$28.50 |
| $400
to $499 |
$35.05 |
|
| $500
to $599 |
$41.05 |
| Over
$600 |
See note below |
- Estimated
arrival time for your order:
Orders received by us before 3PM California
time on a business day are typically processed that day and
are shipped the following business day. Transit time
is from 8 to 15 business days. Service is fastest
to major metropolitan areas and western Canada, and slowest
to remote, rural areas in eastern Canada. However delays
at customs, which occasionally occur, can add 2 to 3 business
days to these times. All orders are shipped from Oregon,
USA.
- Delivery is through the Canadian
postal system. When the postal service receives your package,
it will make the necessary delivery arrangements. The
Postal System Shipping Company and LuminEssence cannot affect
these arrangements. Actual delivery times from your
local post office varies widely. Delays in delivery
are usually due to custom/import duties or to local postal
guidelines. While these factors make it difficult for us to
estimate when you will receive delivery of your international
order, most of our Canadian customers report receiving delivery
of their order one to two weeks after placing it.
- You
are responsible for paying any VAT or
customs fees. These
fees are not included in our shipping and handling
rates. Delays at customs, while rare, can add up to two
weeks to delivery times.
- Orders
over $600: These orders need to be shipped
by Canada UPS Ground or
Canada Courier so that your
shipment can be tracked. These services require a street
address as well as a telephone number.
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Canada
UPS Ground
- Faster
than Canada Postal Service and our
shipping cost to you is not much more. Most deliveries are in
4 to 9 business days.
Note regarding UPS brokerage fees: If you have UPS clear your
package through customs, they are happy to do this, however they charge
a significant brokerage fee for this service in addition to the custom's
fees. If you choose UPS to Canada and want more information about
UPS fees for customs clearance, call UPS at 1-800-782-7892 or visit
their website at www.ups.com.
Additional brokerage fee information can be found at http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
- Order
Processing and Shipping Day: Delivery times assume
your order is received by 3:00PM (California Time) on a business day.
We are usually able to process and ship your order the next business
day. A worldwide
clock is available for your convenience. At the most,
your order will ship out two business days after we receive it. For
instance, if you send us an order that we receive before 3:00 PM on
Thursday, your order will ship on Friday. If we receive your
order after 3:00 PM on Thursday, your order will ship the following
Monday.
- You are
responsible for paying any brokerage fees, VAT,
or customs fees. These
fees are not included in our shipping and handling rates.
Delays at customs, while rare, can add up to two weeks to delivery
times.
| Order
Subtotal |
Shipping
and Handling |
| Up
to $9.99 |
$16.80 |
| $10
to $49.99 |
$18.45 |
| $50
to $89.99 |
$19.95 |
| $90
to $99.99 |
$20.75 |
| $100
to $199 |
$22.35 |
| $200
to $299 |
$24.35 |
| $300
to $399 |
$26.35 |
| $400
to $499 |
$27.40 |
|
| $500
to $599 |
$28.95 |
| Over
$600 |
See note below |
- Estimated
arrival time for your order:
Orders received by us before 3PM California
time on a business day are typically processed that day and
are shipped the following business day. UPS Ground Service
asks us to tell customers to allow 4 to 11 business days for
delivery although in many cases they arrive in 4 to 9 business
days. Service is fastest to major metropolitan areas
and western Canada, and slowest to remote, rural areas in
eastern Canada. However delays at customs, which occasionally
occur, can add 2 to 3 business days to these times.
If you are not already on record with UPS Canada regarding
who you want to use as your customs clearing agent, then call
UPS at (800) 742-5877. You can also designate UPS as
your customs agent. Once you have registered this information
by phone they will continue to use it for all future shipments.
All orders are shipped from Oregon, USA.
- This service requires a street
address (No P.O. Boxes) and a telephone number.
- Orders
over $600: We will charge your credit card
the actual shipping and insurance cost plus a $10 handling
fee. Please call (541) 770-6700, if you need to know what
the shipping and handling rate will be before you place your
order.
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Customer
Service
You can reach someone in customer service by phoning (541) 770-6700 Monday
through Friday from 8:30 AM to 5:00 PM California time. A worldwide
clock is available for your convenience. You can fax us 24 hours
a day at (541) 770-6632, or send us
a detailed message by filling out our "Order
Questions" page. Please allow two to three days for us to reply
to your fax questions about your order since this gives us time to check
on your order.
Checking
on an Overdue Order
We cannot follow up on your order until it is considered
overdue. If you contact us and your order is not overdue, we
will not get in touch with you about your order. We want you
to have your order as quickly as possible, but unless your order is
considered overdue by the shipping company, there is little that we
can do to speed it up, especially if there is a delay due to customs.
To determine that your order is overdue,
add the maximum transit time that we have indicated plus 1 or 2 business
days for your order to be processed, and allow for the occasional 2
business day delay that can happen at customs. Note that delivery
times can vary from one order to the next so even if your last order
took 6 business days and your current order has not arrived in 9 business
days, it does not automatically mean that it is overdue. Also
note, when calculating delivery time, be certain not to count US holidays
or weekends. If your order is overdue, please go
here; or you can call us at (541) 770-6700, or fax us at (541) 770-6632
to let us know.
Missing or
Incorrect Items in your Order
If you have already received your order and you have
received a wrong item or there is an item missing, please contact us
by clicking here; or
you can call us at (541) 770-6700, or fax us at (541) 770-6632 to let
us know.
Information
for All Orders
Order Processing and Shipping Day: For orders received
by 3:00PM (California Time), we are usually able to process and ship
your order the next business day. A worldwide
clock is available for your convenience. At the most,
your order will ship out two business days after we receive it. For
instance, if you send us an order that we receive before 3:00 PM on
Thursday, your order will ship on Friday. If we receive your order
after 3:00 PM on Thursday, your order will ship the following Monday.
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Marking
Gift on your Order
Because of international laws, we are unable to mark packages
as "Gift" if it is sent to you. We can only mark "gift"
if the order is paid for by one person and is shipped to a different
name at a different address than the purchaser. All international
orders, even if they are a "gift," are marked "Educational
Materials" on the package.
The amount of your purchase will show on
the customs forms attached to your package as required by International
law.
International
Orders, Special Ordering Information
In general, shipping orders internationally is easy if you keep the
following things in mind. Payments made by MasterCard or Visa are best,
and are the only acceptable method of payment if you are ordering online.
If paying by check or international money order, please make sure funds
are drawn ON a U.S. bank in U.S. currency. We cannot convert checks
or money orders drawn THROUGH or TO U.S. banks; they must be drawn ON
a U.S. bank. We are unable to ship your order based on a photocopy of
an international money order or international check that you have faxed
to us and plan on mailing.
All international orders
are marked "Educational Materials." All international shippers
require your daytime phone number so please include it with your order.
Fax
Orders
If you want confirmation that we have received your fax, please
call at least 24 hours after you transmitted it. If you fax our office
requesting information it may be several days before a reply can be
sent by mail or by fax.
Wire
Transfers: We accept wire transfers; call, write, Email,
or fax for wire instructions.
Currency Conversion: Go
here to find out the conversion rate for your currency and
US dollars.
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