Please note: You will receive a shipping confirmation by email within two business days of your order shipping. This email will include your tracking number (if applicable) and additional shipping information. If you do not receive an email shipping confirmation within two business days after your order is expected to ship (not including weekends or holidays), please contact our office by submitting the form below.

Where is My Order?
We want you to receive your order as soon as possible.  The information on this page will assist you in determining whether your order is overdue, and allow you to request information about your order and to confirm that we actually received your mail, fax, or online order.  Our order process is very efficient, but on rare occasions an order is never received by us; or is slow or lost in transit.  If this is the case, we will do what we can to speedily remedy the situation.

Keep in mind that the following factors can determine how quickly you receive your order: 1) How long it takes us to receive your order - be it by the rapid methods of phone, fax, and online, or the slower "snail" mail service. 2) All orders are shipped within two business days. 3) Shipping transit time depends on where you live and what shipping method you have selected. 4) For international orders, customs can add additional time to the process.  5) During busy holiday seasons all orders can be delayed several days from normal.  On international orders it is possible to receive one order in ten days, and another in twenty.  This is not unusual, so do not judge if your order is overdue by how long it has taken you to receive your previous order.

Please note: Recently International customers have told us that orders shipped via international postal service are taking 7 - 10 business days longer than usual.

Shipping Information
USA

Canada

Other International

When is my order considered overdue?
We ask that you not call us to ask where your order is until it is overdue. The number of days after shipment before a package is overdue is 14 days after we ship your order for U.S.A. orders, 19 days for Canadian, and 4 weeks for other international orders. Federal Express overnight and second day packages and UPS 2-Day (Alaska and Hawaii only) are considered overdue if not delivered based on the table above. Please note, customs can hold up international orders for longer than this as well.

While the shipping companies we use typically deliver parcels sooner, they do not consider packages overdue until the above time has elapsed. It is difficult for us to do anything about your shipment until it becomes overdue. In the rare circumstances when a package is overdue please call us so we can trace it or reship it to you; or Email us using the form below.

Other things that you can do to locate your order
If your package is not overdue and you are confident that we received your order, you might: 1) Check with neighbors to see if the shipper left the order with them during your absence.  2) If this is an international shipment, check with customs to see if they have the package but have been unable to notify you of its arrival. Also check if it is being held for Value Added Tax or customs clearance; and 3) Email us below or call to confirm that we actually received your order and have shipped it.