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Missing, Duplicate, or Damaged Items
Please include below:
Date order received; if items are missing or damaged note the product numbers, or let us know if the wrong quantity was sent, or if the items were not what you ordered. Let us know of any items you want to return and why. If you need to replace a defective CD, please indicate what album it is from and what disc number you need. We will send you an email back with instructions on what we will do to correct the problem. Note that all download sales are final, and not exchangeable or returnable.
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Order Comments & Questions:
Policies for Returns and Exchanges:
Incorrect Item(s) Received: Occasionally incorrect products are put in your order. If this should happen, let us know upon receipt of your order and we will promptly ship you the correct item. Fill in the box below indicating the item and quantity of what you received incorrectly, and the item and quantity of what you should have received.
Damaged or Defective Item(s) Received: All CDs are guaranteed against defects. We will gladly replace any of our CDs found defective for up to 60 days from the date of purchase. Simply notify us in what way the CD is defective and we will send you a new one.
CD Problems: If your CD does not play, make sure your equipment can recognize and play CDR discs. Also, try playing the disc in another player. In addition, often times cleaning your equipment or the disc that will not play will remedy the problem. If there is a scratch in the disc when you receive it and that is why it will not play, please let us know so we can notify our manufacturer.
We cannot replace defective CDs with CDs of different titles. Indicate in the box above the item and quantity and briefly describe the damage. We will arrange to ship a replacement to you.
If your order was shipped by a shipper other than the United States Postal Service, and the physical package was damaged in transit, please notify the shipping company and inform them of the damage. If possible let us know when the shipping company was informed of the damage. We appreciate your assisting us in this way.
Returning a CD that is not defective: Please call our office, and let us know what you want to return. Decisions about returns and exchanges are made on a case by case basis. There may be a refurbishing / restocking fee, and you will be charged for shipping to and from you.
If you have a problem with your order, such as receiving incorrect items or duplicate items, or have damaged missing or defective items, we will take the necessary steps to correct your order upon receipt of this form.