Contact Us

We welcome your comments, questions, and feedback.
Before writing or calling us with a question, check out our FAQ Page.
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Contact Us
LuminEssence LLC
1900 NE 3rd St #106-202
Bend, OR 97701 USA

Call our office, leave a message, and we will probably call you back if you are in USA, Canada, or Mexico, however we might respond by email if we think that would be a clearer response.   If you leave a voice mail from other countries then we will probably email you due to the difference in time zones.  Whenever possible make sure we have a current email address for you.  If you need to change the email address associated with your account, you can do so after logging into your Member Area on our website.

Phone: 541-770-6700 (USA)

The most efficient way to contact us is to use our Guest Book.  If you have addressed your comments to Sanaya and Duane, please note that they are unable to personally answer you, however they do read your guest book messages and appreciate your comments.

Customer Service Ordering Questions answers questions about ordering online.

Common Order Questions - Click on the links below for more information or to report a problem. 

  • Problems with a Download Order All electronic orders are in your Member Area and the audio can be streamed or downloaded. There is nothing that we send to you.

Listening/Audio Problems
If you are having trouble listening to the music, Orin's Guided meditations or other website problems, report it by using the following link to report a web problem.

Finding Your Answers from Within
If you do not find answers to your questions at links provided, we have found that once you pose a question, you will find answers coming from within. To assist you in this process you can work with our free web information, free audio journey, and process provided to receive answers from within about your questions.

Requesting Extra Energy
If you are requesting guidance for challenges you are facing, or extra energy from Orin and DaBen or from your own guide, read and follow the process suggested in Requesting extra energy or a focus of light to be held for you.