Customer Service Index

Welcome to the Customer Service section of our website!  Listed below are links to assist you if you have any questions or need assistance. 

Contact Us
LuminEssence Productions
1900 NE 3rd St #106-202
Bend, OR 97701 USA

Call our office, leave a message, and we will probably call you back if you are in U.S.A., Canada, or Mexico, however we might respond by email if we think that would be a clearer response.   If you leave a voice mail from other countries then we will probably email you due to the difference in time zones.  Whenever possible make sure we have a current email address for you.  If you need to change the email address associated with your account, you can do so after logging into your Member Area on our website.

Phone: 541-770-6700 (USA)

The most efficient way to contact us is to fill out our Guest Book or phone us.  If you have addressed your comments to Sanaya and Duane, please note that they are unable to personally answer you, however they do read your guest book messages and appreciate your comments.

Customer Service and Order Questions
View your order history and find the tracking number - please log on to the members area, then view "Order History and Seminar Payments."
Contact Us (This links to our Guestbook, the best way to ask questions and get in touch with us)
Copyrights and Permissions for Art, Web Content, and Other

How do I place a gift order?
You will need to contact us directly via telephone during regular business hours to place a gift order for downloads. We will need the full name of the person receiving the gift, and their email address so they will be able to access their gifted downloads via their own Member's Area using their own email address and password they set up. If you want them to receive a printed newsletter, we will also need their mailing address.

Will my incomplete order still be there when I return to it later - yes, your order will be saved for a number of days, specified in the shopping cart area.

I have enjoyed my products but have lost or damaged a product, I want to replace my tapes with downloads, etc.
Can I get a replacement for a tape or CD I lost or damaged? Yes - it will be in download/streaming format.
Can I get written information that I lost for my product? Please log in and view any Special Offers in the Members area for PDFs of written material you are eligible for at 50% off.
Can I upgrade from my tape to CDs, or from tape/CD to download products? Please log-in and view the Special Offers in the Member's Area for a list of 50% off downloads you are eligible for based on tapes we show you own. 

Frequently Asked Questions
Receiving Answers From Within
Receiving Extra Energy and Healing
Choosing Products, Suggestions
Creating Money and Abundance Resources
Channeling help and resources
About Our Audio Journeys 
Guest Book

Miscellaneous/ Help
General Help
Cookie Information
Legal/ Terms of Use/  Download Terms of Use
Linking to Our Website
Reporting Website Problem
Site Credits
Privacy Information