Customer Service Index

Welcome to the Customer Service section of our website!  Listed below are links to assist you if you have any questions or need assistance. 

Contact Us
LuminEssence LLC
1900 NE 3rd St #106-202
Bend, OR 97701 USA

Call our office, leave a message, and we will probably call you back if you are in USA, Canada, or Mexico, however we might respond by email if we think that would be a clearer response.   If you leave a voice mail from other countries then we will probably email you due to the difference in time zones.  Whenever possible make sure we have a current email address for you.  If you need to change the email address associated with your account, you can do so after logging into your Member Area on our website.

Phone: 541-770-6700 (USA)

The most efficient way to contact us is to use our Guest Book.  If you have addressed your comments to Sanaya and Duane, please note that they are unable to personally answer you, however they do read your guest book messages and appreciate your comments.

Customer Service and Order Questions
View your order history by logging in to your Members Area, then view "Order History and Seminar Payments."
Contact Us (This links to our Guestbook which is the best way to be in touch with us)
Copyrights and Permissions for Art, Web Content, and Other

How do I place a gift order?
Please email us indicating what you want to gift and any gift message. We will need the full name of the person receiving the gift, and their email address so they will be able to access their gifted downloads via their own Member's Area using their own email address and password they set up.  Make sure that you have a saved credit card on file with us and indicate only the last 4 digits of the card to charge for your gift order; otherwise we will send a PayPal invoice for you to pay.

Will my incomplete order still be there when I return to it later - yes, your order will be saved for a number of days, specified in the shopping cart area.


I have enjoyed my products but have lost or damaged a product, I want to replace my tapes with downloads, etc.
Can I get a replacement for a tape or CD I lost or damaged? Yes - it will be in download/streaming format.
Can I get written information that I lost for my product? Please log in and view any Special Offers in the Members area for PDF manuals you are eligible for at 50% off.
Can I upgrade from my tape to CDs, or from tape/CD to download products? Please log-in and view the Special Offers in the Member's Area for a list of download/steaming products you are eligible to purchase at 50% off. 

Frequently Asked Questions
Receiving Answers from Within
Receiving Extra Energy and Healing
Choosing Products, Suggestions
Creating Money and Abundance Resources
Channeling help and resources
About Our Audio Journeys
Guest Book

Miscellaneous/ Help
General Help
Cookie Information
Legal/ Terms of Use/  Download Terms of Use
Linking to Our Website
Reporting Website Problem
Site Credits
Privacy Information